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Q. Do I want to buy a new help contract if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU agreement hooked up to the Cisco SRE module handles all latest and upcoming apps that could run on that module. Q. Do I need to have to obtain a new help contract if I shift purposes from a single Cisco SRE module to an additional? A. The response depends on the design of Cisco SRE to which the program is going and no matter if there is currently a SASU deal hooked up to that module. Contemplate three circumstances: 1. If the Cisco SRE to which the app moves currently has a SASU contract hooked up, support for the app would keep on. 2. If the app moves from 1 type of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to the exact same product of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU hooked up, as long as you notify Cisco about the transfer a new SASU deal is not expected. The terms and conditions and circumstances of the unique SASU deal would keep on to use. three. If the application moves from 1 design of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to a unique type of Cisco SRE (for instance, SRE 910 SM) that does not have SASU connected, you need to purchase a new SASU deal that handles the purposes on the Cisco SRE 910 SM. You can apply a credit score from the unique SASU contract towards acquire of the new one. Please inquire with your nearby Cisco account representative. Q. Does Cisco SMARTnet support protect spares? A. The Cisco SMARTnet contract addresses both the technique and spares. You should notify Cisco, however, when you replace a element of the router with a spare to assure ongoing assistance coverage. Q. Is the Cisco SMARTnet Provider coverage various for technique and spare component figures on Cisco SRE modules? A. No. Process and spare element quantities are provided with the similar Cisco SMARTnet Company coverage. You have to notify Cisco, however, when you swap a element of the router with a spare to assure continued support protection. Q. Are multiyear assistance contracts offered for the SRE module or for the applications? A. Multiyear SASU contracts for programs running on SRE modules are accessible in two- and 3-year renewable terms and conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance field-replaceable difficult disks. Does my support agreement protect tricky disk alternative? A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis incorporates components substitute, which includes the area-replaceable tough drives. Q. What is the return-materials-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA process for Cisco SRE modules follows our typical aid recommendations. Warranty assist is presented by the point of sale. Customers should get in touch with their licensed Cisco reseller or companion for assist. Customers who acquired immediately from Cisco need to get in touch with us through our Client Interaction Network (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled programs this sort of as the Cisco SRE 710 delivered with Cisco Unity Specific? Will the alternative Cisco SRE 710 module be transported with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be transported with the again blank. When you acquire the module, download the SRE application, Cisco Unity Convey in this instance, from Cisco Connection On the web and set up it on the blank Cisco SRE module. Use the software licenses from the unique Cisco SRE module to activate the new software. Q. What is the RMA approach for Cisco SRE modules with AXP in addition a 3rd-occasion application these as a Cisco SRE 910 delivered with AXP and Infoblox Core Expert services? Will the substitute Cisco SRE 910 ship with AXP and the third-party program preinstalled? A. The RMA process is the same as described beforehand even so, unless otherwise set forth in supplemental terms to the Stop Consumer License Agreement, software from impartial software distributors that is employed with the Cisco SRE modules is topic to the conditions and problems of finish-consumer license agreements or similar contracts furnished by the relevant unbiased computer software vendor. Q. Can just one chassis carry multiple SASU contracts? If so, do they all need to have the exact same stop day? A. Due to the fact a chassis can have multiple Cisco SREs, it is important to buy a services deal for each and every, but every of the provider orders can be put below a one SASU contract. The provider orders can have the very same conclude date if utilized to one deal when purchasing, even if they are bought at distinct periods. Q. Do several SASU contracts have to have the identical end day as the Cisco SMARTnet contract on the chassis? A. The SASU contract and the Cisco SMARTnet contract can have the exact same end day, but they do not have to.