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Q. Do I will need to buy a new aid contract if I switch apps on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module handles all latest and upcoming programs that may possibly operate on that module. Q. Do I will need to purchase a new assist contract if I move purposes from 1 Cisco SRE module to an additional? A. The answer relies upon on the design of Cisco SRE to which the program is going and no matter if there is already a SASU agreement connected to that module. Consider a few circumstances: 1. If the Cisco SRE to which the program moves presently has a SASU deal connected, assistance for the app would proceed. two. If the software moves from one product of Cisco SRE (for example, SRE 710 SM) that has SASU connected to the similar type of Cisco SRE (for example, SRE 710 SM) that does not have SASU attached, as long as you notify Cisco about the transfer a new SASU contract is not expected. The phrases and problems of the authentic SASU agreement would carry on to use. 3. If the application moves from one particular design of Cisco SRE (for example, SRE 710 SM) that has SASU attached to a various type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU hooked up, you have to purchase a new SASU agreement that addresses the apps on the Cisco SRE 910 SM. You can use a credit from the unique SASU agreement towards obtain of the new one particular. Be sure to inquire with your local Cisco account representative. Q. Does Cisco SMARTnet support cover spares? A. The Cisco SMARTnet deal covers each the system and spares. You have to notify Cisco, nonetheless, when you swap a part of the router with a spare to make sure continued help coverage. Q. Is the Cisco SMARTnet Service protection different for method and spare component figures on Cisco SRE modules? A. No. Technique and spare aspect figures are supplied with the identical Cisco SMARTnet Service coverage. You ought to notify Cisco, nonetheless, when you replace a element of the router with a spare to guarantee ongoing support coverage. Q. Are multiyear assistance contracts obtainable for the SRE module or for the programs? A. Multiyear SASU contracts for apps jogging on SRE modules are readily available in two- and three-calendar year renewable phrases. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules aid area-replaceable challenging disks. Does my assistance agreement go over difficult disk alternative? A. A Cisco SMARTnet Company contract on the Cisco ISR G2 chassis contains hardware substitute, including the subject-replaceable tricky drives. Q. What is the return-materials-authorization (RMA) course of action for blank Cisco SRE modules? A. The RMA procedure for Cisco SRE modules follows our common assist recommendations. Guarantee assist is provided by the position of sale. Buyers really should make contact with their authorized Cisco reseller or companion for assist. Prospects who obtained directly from Cisco need to get in touch with us through our Purchaser Interaction Network (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled applications this sort of as the Cisco SRE 710 shipped with Cisco Unity Convey? Will the replacement Cisco SRE 710 module be transported with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be transported with the back blank. When you get the module, obtain the SRE program, Cisco Unity Categorical in this illustration, from Cisco Link On the internet and set up it on the blank Cisco SRE module. Use the application licenses from the authentic Cisco SRE module to activate the new program. Q. What is the RMA method for Cisco SRE modules with AXP plus a 3rd-occasion program this sort of as a Cisco SRE 910 transported with AXP and Infoblox Core Expert services? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-occasion application preinstalled? A. The RMA process is the same as explained beforehand on the other hand, until otherwise established forth in supplemental terms to the Conclusion Consumer License Arrangement, computer software from independent software program sellers that is employed with the Cisco SRE modules is matter to the phrases and ailments of finish-user license agreements or very similar contracts furnished by the relevant independent software vendor. Q. Can a single chassis carry a number of SASU contracts? If so, do they all need to have to have the similar stop day? A. Due to the fact a chassis can have several Cisco SREs, it is required to buy a provider deal for just about every, but each of the support orders can be place beneath a one SASU contract. The support orders can have the very same end day if utilized to a single contract when buying, even if they are acquired at unique occasions. Q. Do a number of SASU contracts have to have the similar conclude day as the Cisco SMARTnet agreement on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the similar conclusion day, but they do not have to.